Supply Chain Management

Managing Business Impact Throughout the Value Chain

The group of companies operates in the production and distribution of granulated sugar and other by-products. The upstream process begins with raw material procurement from sugarcane farmers. The company takes into consideration the procurement of quality raw materials that are environmentally friendly. Sugarcane farmers constitute the upstream activities of the organization and will enter the raw material transportation process with consideration for safety for both communities and the environment. Subsequently, it enters the production process with efficiency through modern technology, environmental friendliness, and emphasis on optimal resource utilization.

Stakeholder Analysis in the Business Value Chain

The company is committed and determined to care for all stakeholder groups appropriately and fairly, not less than the rights they are entitied to by law, respecting human rights principles, as well as promoting cooperation between stakeholders and the company to meet the needs or expectations of each stakeholder group and to ensure that each stakeholder group receives appropriate and equal treatment.

In 2024, the company analyzed stakeholder groups according to the sustainability reporting principles of the Stock Exchange of Thailand. From the analysis following said guidelines, it was found that the company's stakeholder groups in the value chain can be divided into 8 groups, namely: Customers and Consumers (consumers, customers, industrial groups, electricity generation sector), Farmers (sugarcane farmers), Suppliers (Supplier, Vendor, Outsourcer), Business Partners (financial institutions, consultants, research institutes), Communities and Society at Large (community members, temples, schools, agencies, stores, civil society sector, mass media), Regulatory Agencies (government sector, local administrative organizations, Stock Exchange, various associations), Shareholders (those who invest in the company, both major and minor shareholders), Employees (executives, permanent and temporary employees). Each stakeholder group has different expectations and the company has measures to respond to their needs and communication channels.

Key Internal and External Stakeholders of the Company

STAKEHOLDER
GROUPS

Sugarcane Farmers

STAKEHOLDER
EXPECTATIONS

Increased support in both technology and working capital management
Support and promotion of new innovations related to agricultural tools and equipment
Fair sugarcane prices
Fair returns and income
Environmental conditions, pollution issues around factory areas to prevent pollution

RESPONSE TO STAKEHOLDER EXPECTATIONS

Develop modern technology for farmers
Support quality tools and equipment for farmers
Higher global sugar market prices affecting both initial and final sugarcane prices
Select farmers who meet criteria and pay returns based on agricultural quality and quality sugarcane cultivation

STAKEHOLDER
GROUPS

Shareholders

STAKEHOLDER
EXPECTATIONS

Equal treatment of all shareholders
Accurate and timely disclosure of information through multiple easily accessible channels
Growing operational performance with consistent dividend returns

RESPONSE TO STAKEHOLDER EXPECTATIONS

Compliance with guidelines and regulations of governing organizations both domestic and international to reflect transparent operations
Channels for accurate and reliable information disclosure and communication with investors
Planning to build credibility and increase value creation for continuous revenue generation success

COMMUNICATION
CHANNELS

Management of the Annual General Meeting of Shareholders
Presenting information to shareholders
Opportunity Day
Communication through Website
66-1 One Report
Telephone inquiries: 02-642-6191

STAKEHOLDER
GROUPS

Suppliers / Contractors

STAKEHOLDER
EXPECTATIONS

Transparent and fair procurement
Timely payment for goods/services
Fair pricing

RESPONSE TO STAKEHOLDER EXPECTATIONS

Compliance with fair procurement policies for suppliers/contractors and new entrants with equal competition
Transparent and fair inspection procedures with appropriate payment for products or services
Established supplier qualifications as selection criteria with announcement of approved suppliers through company channels
Complete and proper procurement for all eligible bidders through open

COMMUNICATION
CHANNELS

Company performance results
Website
56-1 One Report
Sustainability Report
K-Bidding
Complaint channels

STAKEHOLDER
GROUPS

Employees

STAKEHOLDER
EXPECTATIONS

Receive appropriate compensation and benefits for both short-term and long-term
Professional development necessary for work and career advancement
Efficient and fair performance evaluation system

RESPONSE TO STAKEHOLDER EXPECTATIONS

Communicate company performance results to employees at all levels
Promote career advancement for employees through efficient performance evaluations
Promote capability development, such as providing knowledge to employees through appropriate learning channels suited to employee behavior with diverse learning topics

STAKEHOLDER
GROUPS

Customers and Consumers

STAKEHOLDER
EXPECTATIONS

Products that meet quality standards with on-time delivery
Continuous development of service channels to be efficient, fast, and responsive to problems and needs
Measures to protect customers’ personal data security and nonviolation of customers' personal information
Activities that emphasize sustainability in all dimensions

RESPONSE TO STAKEHOLDER EXPECTATIONS

Develop product manufacturing, packaging, and delivery that meets customer requirements
Continuously develop and improve systems and service channels for customers to ensure efficient service and quick problem resolution, utilizing customer satisfaction data and feedback
Strict compliance with organizational policies regarding protection of customers' personal data, requiring that operations involving personal data be conducted with caution, thoroughness, and onlyaccording to established procedures.
Operations involving personal data are limited only to what is. necessary for work purposes
Establishment of committees, working groups, and sustainable development divisions for specific oversight

COMMUNICATION
CHANNELS

Website
Media/ Online channels
Sales department
Tel: 02-642-6191
Complaint channels

STAKEHOLDER
GROUPS

Creditors

STAKEHOLDER
EXPECTATIONS

Timely debt repayment
Payment schedule planning
Projects that help reduce pollution

RESPONSE TO STAKEHOLDER EXPECTATIONS

Strict compliance with agreements and agreed-upon conditions
Regularly communicate to banks regarding fund utilization plans, debt repayment, and company situation

COMMUNICATION
CHANNELS

56-1 One Report
Sustainability Report
Website

STAKEHOLDER
GROUPS

Communities and Society At Large

STAKEHOLDER
EXPECTATIONS

Local employment opportunities
No problems created for surrounding communities
Assistance to communities, schools, hospitals, and temples

RESPONSE TO STAKEHOLDER EXPECTATIONS

Consideration for hiring local community labor
Evaluate business operation impacts on the environment and implement pollution management processes to minimize community impact
Participate in and support various activities for economic and social development of communities, schools, hospitals, and temples

COMMUNICATION
CHANNELS

Establish relationships with communities through field visits
Social media
Website
Complaint channels
Public relations activities

STAKEHOLDER
GROUPS

Government Agencies

STAKEHOLDER
EXPECTATIONS

Legal compliance
Participation in or support for government agency activities

RESPONSE TO STAKEHOLDER EXPECTATIONS

Cooperate with government agencies in local development as appropriate
Build and maintain relationships at all levels equally and transparently to support various government agency operations more efficiently

COMMUNICATION
CHANNELS

66-1 One Report
Sustainability Report
Tripartite meetings